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Shipping & Returns

Orders place over the Thanksgiving weekend will not be processed until

Monday Nov. 30th

 

WE ONLY SHIP TO ADDRESSES in the USA. If you are out of the country and can provide a valid US shipping address your order may be procesed. But we DO NOT ship outside of the USA. If you have any questions please contact us at 630-701-1601

 

Shipping:

For all orders, except orders of small parts and flat items, we use UPS Ground as the standard method. Please note that depending on the value of your order and to avoid problems, we may require your signature at the time of delivery. For all small parts and flat items, we use USPS Priority Mail or regular mail.

Return Policy:

Before you return anything please read the following!

Please check your packages as soon as you receive them. If the package is damaged, do not accept it or write “damaged” on the receipt.

If the order is not correct, or the sizing is wrong, please contact us immediately for an exchange. Our toll-free number is 866-243-5638.

We have to hear from you before you ship anything back or we will not accept your package when it arrives. When you call to describe your problem, we will give you a return authorization number that you need to write on the package. Make sure that you do this, or we will not accept your package.

You have 15 days to return any item, using any shipping method of your choice, the cost of the return shipping is your responsibility.

We will not be held responsible for items that are shipped to us using a method that does not allow for tracking (UPS, Fedex and some US Postal methods allow for tracking and signature); if your items happen to get lost between you and us, it is not our fault and we will not replace them for free!

All returned products have to be in perfect unworn, unused condition, with all the intact packing material, manuals and accessories. We carefully inspect all items that come back to us. Any items that we judge can’t be sold after you return it will be returned to you and you will not receive any credit for their value.

As a general rule, don’t try to return used items or items that you would not want to receive as a new item!

For further information, please contact the following address or telephone number:

CIMA International
1585 Beverly Court Unit 118
Aurora, IL 60502
Ph: 630-701-1601
Fax: 630-701-1606
E-mail: info@cimaint.com

Or jp@cimaint.com for customer support

Toll free in the USA 866-243-5638


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